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For more information about our support services see Support. For the downloads area you will need to sign into the site. Please contact support for a user Id and password to access the downloads.
FAQ's Knowledge Base & Tutorials
The FAQ section is a work in progress, if you don't find what you need there please give us a call.
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2012 Calendars
Below are the small and large calendar formats for 2011. Please feel free to download and print as required.
2011 Christmas and New Year Support
Over the Christmas and New Year period support will be available as shown below.
| Date | Office | Out of Hours |
|---|---|---|
| Sat 24 Dec | 09:00-13:00 | |
| Sun 25 Dec | ||
| Mon 26 Dec | 10:00-13:00 | |
| Tue 27 Dec | 10:00-13:00 | |
| Wed 28 Dec | 09:00-17:30 | 17:30-20:00 |
| Thu 29 Dec | 09:00-17:30 | 17:30-20:00 |
| Fri 30 Dec | 09:00-17:30 | 17:30-20:00 |
| Sat 31 Dec | 09:00-13:00 | |
| Sun 01 Jan | 10:00-13:00 | |
| Mon 02 Jan | 10:00-13:00 |
Easter and May Bank Holiday Support
| Day | Date | Office | Out of Hours |
|---|---|---|---|
| Good Friday | 22/04/11 | 9:00-12:00 | 12:00-17:00 |
| Saturday | 23/04/11 | 09:00-13:00 | |
| Easter Sunday | 24/04/11 | 10:00-13:00 | |
| Easter Monday | 25/04/11 | 10:00-13:00 | |
| Tues-Thur | 26-28/04/11 | 09:00-17:30 | 17:30-20:00 |
| Royal Wedding | 29/04/11 | 09:00-13:00 | |
| Saturday | 30/04/11 | 09:00-13:00 | |
| Sunday | 1/05/11 | 10:00-13:00 | |
| May Bank Holiday | 2/05/11 | 10:00-13:00 |
2011 Calendars
Below are the small and large calendar formats for 2011. Please feel free to download and print as required.
VAT Rate Changes
1st January 2011
In the New Year the VAT rates will be moving to 20%. Please ensure you change your rates before you invoice week 1. The Ceres/400 software package the VAT rates are held as follows.
The following menu map from the Ceres/400 Master Menu will get you into the VAT rates maintenance.
- 9 – Application Support
- 1 – Master File Maintenance
- 3 – Parameters Maintenance
- 1 – VAT Rates Maintenance
Within this program you select your option (they are displayed on screen) and which VAT code you wish to work with. In most cases VAT code 1 will be the current 17.5%, although you should double check this before changing it.
Once the VAT rate has been changed another program needs to be stepped through to ensure this new VAT rate is picked up by all programs.
Go into the following menu map, again from the Ceres/400 Master Menu.
- 1 - Bakery Specific
- 7 – Controls and Generics
- 3 – Controls
- 1 – Bakery Computing Control
Enter your Company/Branch numbers and press enter. Then press F6 six times until you return to the Company/Branch screen. Then press F1 to exit. If at any point in this program you get an error/warning please call us immediately on the number below.
This completes the VAT rate maintenance.
If you require any assistance please do not hesitate to contact the support desk on 0845 4742095.